CONTACT US

You can pay by credit card, bank draft (*), bank transfer (*) or even by separate installments (*).

(*) – please contact our Customer Service Team for further details.

Most of our products are delivered from 4 to 8 weeks.

Your order could be in a couple of places… our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it’s on its way. If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave us.

Most of items need very light assembly, requiring minimal skills, however there are larger pieces as well requiring considerable amount of time and skills. In all cases – full instructions and fittings are provided for each of an item.

Not at this time.

You have 7 days (*) to return your purchase for a full refund (**), simply get in touch with our customer service team.

Once we have confirmed we have received your cancellation, we will guide you through the process step by step. Please note that you will be responsible for the costs of returning the items to us.

(*) – 7 calendar days of the signed delivery docket

(**) – an item and its packaging has to be returned in an ‘as new’ condition and without any signs of damage

Once your item will arrive to our warehouse and we will do our brief scanning bit – you will get an email confirming that your refund is on its way.

A typical refund takes up to 7 days to make its way through the banking system. The refund will go back to the payment method used when placing your order.

No, our delivery service is completely FREE!

Our delivery service normally operates Monday to Friday.

If you are given a delivery date/time and if for any reason you or your proxy cannot be there – please contact our Customer Service Team without any delay.

Not at the moment.

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please contact our Customer Service Team and we will get this fixed for you as soon as possible.

When you first contact us, please include the following information;

-Your name
-Order number
-Product name and code
-Description of the fault
(The product name and code can be found on your order confirmation email).

Note. Please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

When your returned item will arrive to our warehouse and we will do our brief scanning bit – you will get an email confirming that your refund is on its way.

A typical refund takes up to 7 days to make its way through the banking system. The refund will go back to the payment method used when placing your order.

If you’ve waited more than 14 days with no email from us then please contact our Customer Service Team.