Delivery & Returns

We are very pleased to be able to offer Free Delivery to all our customers within Republic of Ireland. See below our Delivery and Returns policy applicable to all orders made on our online store. 

Delivery and Returns

DELIVERY

Our delivery is completely free and most of our products are delivered from 4 to 8 weeks.

Our delivery service normally operates Monday to Friday (you will be contacted by our delivery driver an hour or two prior to arrival). Any delivery outside our standard delivery times or on a specific day may possibly incur extra delivery charges.

Is your residence non-standard one (difficult to access/deliver)? 

If you haven’t already done so when placing the order, we strongly advise you to contact us as soon as possible and to provide all relevant details to our delivery team, so we could ensure timely delivery service and save you from any possible disappointments.

Please note – all the deliveries must be completed with a customer/proxy receipt signature.

Delivery and Returns

ReturnS

It is OK to change your mind…

You bought it…and it is not quite what you were looking for? That is OK, don’t worry. You have 7 days (*) to return your purchase for a full refund (**), simply get in touch with our customer service team.

Once we have confirmed we have received your cancellation, we will guide you through the process step by step. Please note that you will be responsible for the costs of returning the items to us.

(*) – 7 calendar days of the signed delivery docket

(**) – an item and its packaging has to be returned in an ‘as new’ condition and without any signs of damage

Once your item will arrive to our warehouse and we will do our brief scanning bit – you will get an email confirming that your refund is on its way.

A typical refund takes up to 7 days to make its way through the banking system. The refund will go back to the payment method used when placing your order.

Delivery and Returns

Delivery and Returns

need more information?

Need Answers or Assistance? Have Suggestions? Let us know!

customerservice@woolac.ie – Customer Service

sales@woolac.ie – Sales & Product Inquiries

admin@woolac.ie – Career Opportunities

hello@woolac.ie – General Inquiries 

Woolac Commitment

Delivery and Returns

Delivery and Returns