Frequently Asked Questions

Just to make it simple, we have compiled a list of most Frequently Asked Questions, so you could find the answers to your questions from a first glance. However, if you cannot see the answer listed here, please let us know and we will be more than happy to assist.

How can I pay for my order?

You can pay by credit card, bank draft (*), bank transfer (*) or even by separate installments (*).

(*) – please contact our Customer Service Team for further details.

How long will it take for my order to arrive?

Most of our products are delivered from 4 to 8 weeks.

Where is my order?

Your order could be in a couple of places… our warehouse, awaiting dispatch, with the courier on its way, or delivered. The first thing to check is have you had your dispatch email? If yes, then it’s on its way. If you haven’t got your dispatch email (don’t forget to check those junk folders) then your order is waiting to leave us.

Are the items difficult to assemble?

Most of items need very light assembly, requiring minimal skills, however there are larger pieces as well requiring considerable amount of time and skills. In all cases – full instructions and fittings are provided for each of an item.

Do you remove old furniture?

Not at this time.

How do I return an item?

You have 7 days (*) to return your purchase for a full refund (**), simply get in touch with our customer service team.

Once we have confirmed we have received your cancellation, we will guide you through the process step by step. Please note that you will be responsible for the costs of returning the items to us.

(*) – 7 calendar days of the signed delivery docket

(**) – an item and its packaging has to be returned in an ‘as new’ condition and without any signs of damage

Once your item will arrive to our warehouse and we will do our brief scanning bit – you will get an email confirming that your refund is on its way.

A typical refund takes up to 7 days to make its way through the banking system. The refund will go back to the payment method used when placing your order.

Is there a charge for the delivery?

No, our delivery service is completely FREE!

Which days do you deliver?

Our delivery service normally operates Monday to Friday.

What if I miss my delivery?

If you are given a delivery date/time and if for any reason you or your proxy cannot be there – please contact our Customer Service Team without any delay.

Received a faulty item, what do I do?

We’re really sorry to hear that you’ve received an item that’s not in perfect condition. Please contact our Customer Service Team and we will get this fixed for you as soon as possible.

When you first contact us, please include the following information;

-Your name
-Order number
-Product name and code
-Description of the fault
(The product name and code can be found on your order confirmation email).

Note. Please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.

When will I receive my refund?

When your returned item will arrive to our warehouse and we will do our brief scanning bit – you will get an email confirming that your refund is on its way.

A typical refund takes up to 7 days to make its way through the banking system. The refund will go back to the payment method used when placing your order.

If you’ve waited more than 14 days with no email from us then please contact our Customer Service Team.

Frequently Asked Questions

NEED MORE INFORMATION?

Need some Answers or Assistance? Have Suggestions? Let us know!

customerservice@woolac.ie – Customer Service

sales@woolac.ie – Sales & Product Inquiries

admin@woolac.ie – Career Opportunities

hello@woolac.ie – General Inquiries 

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